Support
Email us at hello@novasolutions.ng. One person reads every message. We reply within two working days, and faster around a deadline. Please say what your handle is and which gameweek you are asking about.
Playing
How does scoring work?
Every match gives you five options.
| Pick | Wins if | Points |
|---|---|---|
| Home | The home team wins | 3 |
| Draw | The match is drawn | 3 |
| Away | The away team wins | 3 |
| Cover: home or draw | The home team wins or it is drawn | 2 |
| Cover: draw or away | It is drawn or the away team wins | 2 |
Anything else scores nothing. Leaderboards rank on total points.
When is the deadline?
The whole gameweek locks at the first kickoff of that gameweek — usually Friday or Saturday, but midweek rounds lock on a Tuesday. The countdown on the home screen is always the authority. There is no per-match deadline.
I missed the deadline.
That gameweek scores zero and we cannot reopen it — reopening one person's picks after kickoff would be unfair to everyone who got theirs in. Turn on deadline reminders in Settings → Notifications, and use Quick Fill if you are short of time.
Can I change a pick after the deadline?
No. Picks are frozen and become visible to other managers, which is the point — nobody can copy you, because nobody can still pick.
I joined mid-season. Am I out of it?
No. The Monthly and In Form tables reset regularly, so you are always about two weeks away from being able to win something. Squads can also be set to start at any gameweek.
Squads
How do I start one?
Tables → Squads → Create. Name it, choose a start and end gameweek, and share the six-character code. Up to 100 managers per squad.
Can I remove someone?
The squad creator can remove any member. If someone is being abusive, please also report them so we can act on the account.
Results and scoring problems
A result looks wrong.
Tell us — Settings → Report a wrong result, or email us. We check it against the official record and, if it is wrong, we correct it and rescore every affected manager automatically. Your points may move up or down when we do.
My points changed after I looked.
That is a rescore, and it is normal. It happens when a result is corrected, a match is awarded, or a postponed fixture is finally played. Rescoring is always applied to everyone at once.
A match was postponed.
Your pick carries over to the new date, and the match settles into its original gameweek whenever it is played. This keeps gameweeks worth the same to everyone.
Your account
I cannot sign in.
Reckon has no password of its own — you sign in with Apple or Google. If sign-in fails, check you are using the same provider you signed up with. If you have used both and ended up with two accounts, email us; we cannot merge them, but we can tell you which one holds your history.
Can I change my handle?
Handles are permanent, because they appear in head-to-head records and reports. Display names can be changed any time in Settings. If your handle contains your real name and you would rather it did not, email us and we will change it.
Can I change my country?
Yes, until you have played three gameweeks in a season — after that it locks, so nobody can hop to whichever national table they can top. Set it wrongly or moved? Email us.
How do I delete my account?
Settings → Account → Delete account in the app, or from the web without signing in at reckonfc.com/delete-account. Deletion is permanent and removes your predictions and profile.
Reporting and safety
You can report and block any manager from their profile or from any reveal grid. Blocking hides them from you. Reporting sends it to us with context, and we aim to act on serious reports within 48 hours. Appeals go to the same address.
Is Reckon gambling?
No. Reckon is free, there is nothing to deposit, nothing to win, and no odds anywhere in the app. Points and league positions have no monetary value and cannot be exchanged for anything. See section 4 of our Terms.
If gambling is causing you or someone you know harm, please contact a support organisation in your country.
Contact
Nova Solutions Limited
Plot 19, Block L, Federal Housing Estate, Asaba, Delta State, Nigeria
Support, privacy and data requests, security reports, moderation appeals, and copyright or trade mark complaints all go to hello@novasolutions.ng. Please say which of those it is in the subject line.